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Member service should be a top priority for any cooperative. Members are the lifeblood of the co-op, and making them happy is the best way to ensure they feel positive about being members of the cooperative. More than ever before, today’s members expect better, faster service. Keeping up with the demand is challenging enough, but exceeding expectations is a completely different animal – and it’s called Member Service 2.0.

Learning Objectives

• Identify your member service mantra
• Learn how to communicate with empathy
• Develop proactive strategies to handle disgruntled members

Who Should Attend?

• Employees

Cancellation Deadline:  Monday, Feb. 27