Are you tired of being intimidated by high-pressure situations and difficult people? Learn how to handle touchy topics, problem people and sticky situations with finesse and skill. You’ll feel on top of challenging situations with new confidence in yourself and your abilities once you put this extensive collection of tips, secrets and skills to work.

Learning Objectives:

• How to handle the toughest questions with finesse and polish
• Techniques for maintaining your composure when you feel like losing your cool
• How to think on your feet in meetings, interviews and impromptu presentations
• Diplomatic ways to deliver bad news without creating bad feelings
• Learn how to use soft skills

Who should attend?

• CEOs
• Employees